Extraspace Reviews

Multiple sizes of storage units: Offers a variety of unit sizes to fit different needs, including indoor climate-controlled units and outdoor units for vehicles.

Secure facilities: All storage units are protected by gate access or an onsite manager, ensuring the safety of possessions.

Affordable prices: Known for offering extremely affordable prices, especially for new customers, with discounts available for the first month and year.

Easy-to-use website: The website is user-friendly, allowing customers to easily reserve units and check availability.

Onsite staff and packing supplies: Provides helpful staff and packing supplies onsite, making the storage process easier.

Protection from Extreme Temperatures: Climate-controlled units maintain a consistent temperature, protecting items from heat and cold extremes.

Prevention of Mold and Mildew: These units regulate humidity levels, preventing the growth of mold and mildew, which is beneficial for items susceptible to moisture damage.

Electronic Gate Access: Units are secured with electronic gate access, requiring a unique code for entry.

Video Surveillance: Some facilities have video cameras for added security and monitoring.

On-Site Resident Managers: Some locations have resident managers who live on the property, providing an extra layer of security.

Individually-Alarmed Storage Units: Each unit is equipped with its own security system, which can only be disarmed with a unique code.

Flexible Rental Options: Customers can choose from month-to-month leases and online payment options, offering flexibility for short-term or long-term storage needs.

Online Bill Pay: Customers can easily manage their accounts and make payments online.

Professional Customer Service: The staff is knowledgeable and friendly, ready to assist with any questions or concerns.

Solar Energy: Many facilities are powered by solar energy, reducing the company's carbon footprint.

Comprehensive Benefits Package: Employees receive major medical, dental, and vision coverage, short and long-term disability insurance, flexible spending accounts, and more.

Clean and Well-Maintained Facilities: Extra Space Storage prides itself on maintaining clean and well-maintained facilities with top-notch security features.

Wide Range of Locations: With over 1,800 locations across the United States, finding a convenient storage facility is easy.

Price hikes: Prices can increase significantly after the first year, sometimes by as much as 50%.

Poor customer service: Some customers have reported poor management and rude staff, leading to negative experiences.

Unpredictable rate increases: Some customers have experienced sudden and substantial rate increases without notification.

Security issues: There have been reports of security breaches, including unit break-ins and lack of notification to customers.

Disrespectful treatment of customers: Some customers have reported being treated disrespectfully by staff, especially when dealing with issues or complaints.